Administrative Assistant- Receptionist

Job description
To provide a comprehensive administrative support service to the Outpatients service in Oxford and our Network Renal units. To provide excellent customer facing service at all times at reception areas. To manage the referral and triage administrative process for E-Referrals. To provide clinic prep services to all clinics within the department.
• Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
• Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
• Responding to internal emails and Powerchart messages actioning them as necessary.
• To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required.
• Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients.
• To liaise with other departments as required.
• checking in and out patients, caching up clinics, managing missing follow up and deferred appointments,
• Booking patient transport
• Open or close the Outpatient department
• Work independently making decisions within own role with minimum supervision.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

For further details / informal visits contact: Name: Kerry Proper Job title: Elective Access Team Leader Email address: Kerry.Proper@ouh.nhs.uk