Medical Receptionist

Qualifications
Prior office/clerical experience required
Previous front desk customer service experience will be considered
Professional, customer service-oriented individual is required
Responsibilities
This positon is responsible for check in and registration of patients at the Department of OB/GYN Princess Anne, Maternal Fetal Medicine, OB Generalist, Urogynecology, and Minimally Invasive Gynecologic Surgery office
Includes Medical Records duties as assigned
Confirm and update patient registration information at each visit
Scan insurance card and picture ID into EMR system at each visit
Collect all co-pays and payments and complete cash journals daily
Obtain authorizations and referrals from referring physician’s offices
Scheduling of incoming referrals in a timely manner
Answering telephone in accordance with Medical Group Standards
Communicating with patients regarding self-pay agreements
Complete EHR tasks in accordance with Medical Group Standards
Invite patients to patient portal (Follow My Health) and update status in the EHR
Re-invite and assist patients with FMH issues/questions
Monitor and resolve FMH patient registration issues through FMH Dashboard
Medical Records
Prepare charts for services 2 days prior to service date
Provide correct labels for charts
Check insurance eligibility using Availity and Medicaid online resources
Send tasks for all preauthorization needed
Monitor and respond to medical records voicemails messages
Scan documents into appropriate charts daily
Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies
Check Medical Records tasks in accordance with Medical Group Standards
Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine,
OB/GYN, and EVMS Policies and Procedures
Performs other duties as assigned, according to the individual departmental needs
Job description
This positon is responsible for check in and registration of patients at the Department of OB/GYN Princess Anne, Maternal Fetal Medicine, OB Generalist, Urogynecology, and Minimally Invasive Gynecologic Surgery office. Includes Medical Records duties as assigned.

Front Desk

Check in and register patients.

Confirm and update patient registration information at each visit.

Scan insurance card and picture ID into EMR system at each visit.

Collect all co-pays and payments and complete cash journals daily.

Obtain authorizations and referrals from referring physician’s offices.

Scheduling of incoming referrals in a timely manner.

Answering telephone in accordance with Medical Group Standards.

Communicating with patients regarding self-pay agreements.

Complete EHR tasks in accordance with Medical Group Standards.

Invite patients to patient portal (Follow My Health) and update status in the EHR.

Re-invite and assist patients with FMH issues/questions.

Monitor and resolve FMH patient registration issues through FMH Dashboard.

Medical Records

Prepare charts for services 2 days prior to service date.

Provide correct labels for charts.

Check insurance eligibility using Availity and Medicaid online resources.

Send tasks for all preauthorization needed.

Monitor and respond to medical records voicemails messages.

Scan documents into appropriate charts daily.

Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies.

Check Medical Records tasks in accordance with Medical Group Standards.

Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine,

OB/GYN, and EVMS Policies and Procedures.

Performs other duties as assigned, according to the individual departmental needs.

Prior office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered.

Professional, customer service-oriented individual is required.

US-VA-Virginia Beach