Customer Operations Executive

Job Description

We are committed to delivering exceptional service to our clients, colleagues, and community through innovative insight, influence, and creativity. Our internal culture fosters curiosity and rewards professional growth.

Key Responsibilities
• Assist the executive team in managing day-to-day operations of the client support platform
• Oversight of key operational functions: accounting, finance, M&A, HR, and legal support
• Serve as primary point of contact for seamless integration and collaboration across departments
• Facilitate high-quality support for agents and clients
Operational Focus
• Budget planning and accounting
• T&E allocations and forecasting
• Approval of department operational expenses and tools
• Supporting revenue projection for finance
New Business Development
• Strategic planning with leadership to develop new business lines
• Expansion into non-traditional areas
Creator Insights
• Utilize first-party and public data to inform agent and manager decisions
Financial Management
• Liaise with Accounting to manage accounts payable and receivable
International Expansion
• Ensure consistency across operational platform, agent support, employee processes, and talent platform services
Administrative Support
• Prepare reports, memos, letters, financial statements, and other documents
Requirements
• Bachelor's degree in a related field (business, finance, or operations)
• Minimum 5+ years' experience in operations, finance, and process management
• Advanced skills in Microsoft Office and budgeting/forecasting SaaS tools
• Well-developed communication, creative thinking, and writing skills
• Strong analytical, organizational, and project management skills
Salary Estimate

$120,000 - $180,000 per year