Counter Sales Representative

Job Title: Food Counter Sales Representative
Location: Mumbai
Reports To: Counter Supervisor / Store Manager

Job Summary

The Food Counter Sales Representative is responsible for providing exceptional customer service, ensuring smooth food counter operations, and promoting sales of food items. This role includes taking orders, handling transactions, preparing food as required, and maintaining a clean and organized counter area. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced food service environment.

Key Responsibilities1. Customer Service

Greet customers warmly and assist them with menu selections.
Take and process food and beverage orders accurately and promptly.
Address customer inquiries and handle any complaints or issues professionally.
2. Sales and Upselling

Promote daily specials, combo deals, or featured menu items.
Upsell and cross-sell food and beverage items to maximize sales.
Ensure customer satisfaction by offering suggestions based on their preferences.
3. Order Preparation and Fulfillment

Coordinate with the kitchen or food preparation team to ensure orders are accurate and timely.
Assemble food items for presentation and packaging as required.
Ensure all food is handled safely and follows hygiene standards.
4. Transaction Handling

Operate the point-of-sale (POS) system to process cash, card, and other payment methods.
Issue receipts and manage refunds or exchanges as per company policies.
Balance the cash register at the end of the shift and report discrepancies.
5. Counter Maintenance

Maintain cleanliness and organization of the food counter, displays, and surrounding areas.
Replenish stocks of food items, utensils, and packaging supplies as needed.
Ensure all food items are labeled, displayed attractively, and within expiry dates.
6. Compliance and Safety

Follow company policies regarding food handling, hygiene, and safety standards.
Adhere to local health and safety regulations.
Participate in regular training sessions to stay updated on food safety practices.
7. Collaboration

Work closely with team members to ensure efficient counter operations.
Communicate feedback or suggestions from customers to the supervisor.
Participate in team meetings to discuss sales strategies and performance goals.
QualificationsEducation and Experience

High school diploma or equivalent.
Previous experience in food service, counter sales, or customer service is preferred.
Skills

Strong communication and interpersonal skills.
Ability to multitask and work efficiently in a busy environment.
Basic math skills for handling payments and transactions.
Familiarity with food safety and hygiene practices is a plus.
Personal Attributes

Customer-focused with a friendly and approachable demeanor.
Reliable, punctual, and able to work flexible hours, including weekends and holidays.
Detail-oriented and proactive in solving customer concerns.
Team player with a positive attitude and willingness to learn.
Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Experience:

Sales: 1 year (Preferred)
Work Location: In person