Key Account Manager

Job Role: Key Account Manager (Nitrile Butadiene Rubber)

Location: Mumbai, Pune, Delhi

Experience: 8+ years

Notice Period: 30 days

Duties & Responsibilities:

Job Summary

The Key Account Manager (KAM) for Nitrile Butadiene Rubber (NBR) Sales will manage and grow relationships with key accounts, ensure customer satisfaction, and drive sales of NBR products. This role requires a deep understanding of the NBR market, strong relationship management skills, and a track record of achieving sales targets.

Key Responsibilities

Account Management
• Manage and develop relationships with key accounts in the Nitrile Butadiene Rubber market.
• Serve as the primary point of contact for key customers, addressing their needs and resolving issues promptly.
• Conduct regular meetings and business reviews with key accounts to assess performance and identify opportunities for growth.

Sales Strategy and Execution
• Develop and execute account-specific sales strategies to achieve sales targets and increase market share.
• Identify new business opportunities within existing accounts and work on strategies to penetrate new markets.
• Collaborate with the sales team to align account strategies with overall company objectives.

Customer Engagement
• Understand customer requirements and provide tailored product solutions that meet their specific needs.
• Negotiate pricing, contracts, and terms to ensure mutually beneficial agreements.
• Monitor customer satisfaction levels and implement strategies to improve customer experience.

Market Analysis
• Analyze market trends, customer demands, and competitor activities to identify potential risks and opportunities.
• Provide feedback to the product management team regarding customer needs and market demands.
• Stay informed about developments in the NBR market, including regulatory changes and technological advancements.

Reporting and Forecasting
• Prepare regular reports on account performance, sales metrics, and market conditions.
• Develop accurate sales forecasts and track progress against targets.
• Present insights and recommendations to senior management.

Cross-functional Collaboration
• Work closely with internal teams, including product development, logistics, and finance, to ensure seamless service delivery to key accounts.
• Participate in cross-functional projects to drive business growth and improve customer satisfaction.

Requirements:
• Customer-Centric Approach
• Strategic Planning
• Negotiation Skills
• Problem-Solving
• Results-Driven
• Collaboration and Teamwork
• Compensation:
• Competitive salary with performance-based bonuses.

Preferred Qualifications:
• Bachelor’s degree in Business, Chemistry, Chemical Engineering, or a related field. An MBA is a plus.
• Proven experience in B2B sales, account management, or business development, preferably in the chemical or rubber industry.
• Strong knowledge of Nitrile Butadiene Rubber (NBR) and its applications.
• Demonstrated ability to manage and grow key accounts successfully.
• Excellent negotiation, communication, and relationship management skills.
• Analytical mindset with the ability to understand complex market dynamics.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel as needed.