Key Account Manager | E| Commerce

We are a FMCG company which makes thoughtfully designed high quality products for men’s and women’s personal care. Started by a team of IIT, IIM alumni in 2015 and backed by high pedigree investors including Colgate Palmolive and Reckitt, the company has recorded tremendous growth in a short period of time. With exceptional product feedback across 150+ products in portfolio, presence in 6 countries, selling on 30+ online channels PAN India and abroad, 50,000+ retail shelves in 50+ Indian cities and with a customer base of 10,00,000+ customers, the company has been at forefront in disrupting personal care space in India. The company has forayed into the services space with an aim to reimagine hair removal end-to-end.

Responsibility:

● Developing a solid and trusting relationship between major key clients and the company

● Resolving key client issues and complaints

● Developing a complete understanding of key account needs

● Anticipating key account changes and improvements

● Managing communications between key clients and internal teams

● Managing account team assigned to each client

● Negotiating contracts with the client and establishing a timeline of performance

● Establishing and overseeing internal budgets with the company and external budgets with the client.

● Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.

● Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.

● Expanding relationships and bringing in new clients

Skills and Experience Required:

● Must have worked 3 yrs of experience.

● Good knowledge of P&L understanding and planning.

● Strong negotiation skills, with the ability to follow-through on client contracts.

● Ability to multitask and manage more than one client account

● Proven results of delivering client solutions and meeting sales goals.

● CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills preferred.

● 5+ years- previous work experience in sales, management, key account management, or relevant experience.

● Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.

● Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred