Key Customer Manager

Job Description Summary

The Key Customer Manager is responsible for maintaining and enhancing relationships with our most valuable customers. This role involves understanding customer needs, ensuring successful adoption of our software, and driving customer satisfaction and retention. The Key Customer Manager will work closely with customers to provide strategic guidance, resolve issues, and identify opportunities for growth and improvement.

Position Title: Key Customer Manage

rDepartment: Customer Succes

sReports To: Director of Customer Succes

sLocation: Atlanta, G

A
WHO WE A

REAre you passionate about marketing, technology, and helping businesses connect with the right people at the right time? ClickDimensions exists to make marketing and revenue technology simple, affordable, and accessible so every company can drive growth through better customer engagement. We believe that growth creates opportunities for the individuals, companies, and communities we serv

e.
WHAT WE ARE LOOKING

FORIt’s an exciting time for ClickDimensions as we enter a new chapter of our company’s evolution. The opportunity for career growth, genuine personal impact, and being a master of your own professional destiny awaits the right candidate. If you’re hungry for a role and organization that allows you to bring your whole self to work, rewards initiative, and has a bias for action – we may be for y

ou.The Key Customer Manager is responsible for maintaining and enhancing relationships with our most valuable customers. This role involves understanding customer needs, ensuring successful adoption of our software, and driving customer satisfaction and retention. The Key Customer Manager will work closely with customers to provide strategic guidance, resolve issues, and identify opportunities for growth and improveme

nt.
Key Responsibilit
• ies:Relationship Management: Develop and maintain strong relationships with key customers, serving as their primary point of cont
• act.Customer Success Planning: Create and execute strategic success plans tailored to each key customer's business objectives and ne
• eds.Onboarding and Training: Oversee the onboarding process for new key customers, ensuring a smooth transition and effective use of our softw
• are.Issue Resolution: Proactively identify and resolve customer issues, working closely with internal teams to provide timely and effective soluti
• ons.Product Advocacy: Advocate for key customers' needs within the company, influencing product development and enhancements based on customer feedb
• ack.Performance Monitoring: Monitor key customer usage and performance metrics, providing regular reports and insights to customers and internal stakehold
• ers.Renewals and Upsells: Manage contract renewals and identify opportunities for upselling additional features or services to enhance customer va
• lue.Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in our products and servi
• ces.Customer Engagement: Organize and participate in regular check-ins, business reviews, and strategic meetings with key custom
• ers.Collaboration: Work collaboratively with sales, marketing, product, and support teams to ensure a cohesive approach to customer succ

ess.
Qualificat
• ions:Experience: 2+ years of marketing automation experience AND 5+ years of experience in customer success, account management, or a related field, preferably in a software or technology com
• pany.Education: Bachelor's degree in business, marketing, communications, or a related discip

line.
S
• kills:Strong interpersonal and communication skills, with the ability to build rapport and trust with cust
• omers.Proven ability to manage multiple accounts and projects simultane
• ously.Excellent problem-solving skills and a proactive approach to issue resol
• ution.Strong analytical skills, with the ability to interpret data and provide actionable ins
• ights.Solid understanding of marketing, sales processes, and best practices (or equiv
• alent)Demonstrated ability to meet targets and deadlines while managing multiple prior
• ities.Willingness to travel to mee with key clients as nece

ssary.
Attr
• ibutes:Customer-focused mindset with a passion for delivering exceptional s
• ervice.High level of empathy and emotional intell
• igence.Strong organizational skills and attention to
• detail.Ability to work independently and as part of
• a team.Adaptability and willingness to learn in a fast-paced envir

onment.
What W
• e Offer:Competitive salary and benefits
• package.Hybrid work, based in Atlanta
• Georgia.Opportunities for professional growth and deve
• lopment.A collaborative and supportive work envi
• ronment.The chance to make a significant impact on the success and satisfaction of our key cu

stomers.
WHY YOU WANT TO
• WORK HERERemote first en
• vironmentGenerous paid time o
• ff policyCelebrate your birthday with an added
• day off!Home office monthl
• y stipendFitness reim
• bursementQuarterl
• y bonusesCompetitive insurance and 401K

matching