KPO-Human Resource Executive

Job Title: HR Executive

Industry Sector: KPO

Location: Ahmedabad

Job Type: Full-Time

Experience: 2-3 Years

Position Overview: We are seeking a skilled HR Executive with experience in a KPO environment to manage key HR functions, including recruitment, administrative tasks, and payroll processing. This role requires a dynamic individual who can juggle multiple HR responsibilities with precision while maintaining a focus on talent acquisition, employee well-being, and compliance. The position offers alternate Saturdays off, providing a balanced work schedule in a fast-paced, high-performance environment.

Key Responsibilities:

1. Recruitment & Talent Acquisition:
• Lead the full-cycle recruitment process for KPO roles, from job postings to final selection, ensuring a smooth and timely hiring experience.
• Collaborate closely with department heads to identify staffing needs and provide recommendations for attracting the best talent.
• Manage candidate sourcing, interview scheduling, and on boarding procedures, ensuring alignment with business objectives and company culture.
• Build and maintain a database of qualified candidates, facilitating future recruitment needs.

2. Payroll Administration:
• Oversee the timely and accurate processing of monthly payroll for all employees, ensuring compliance with local labour laws and internal policies.
• Manage employee attendance records, leave tracking, and statutory compliance (e.g., Provident Fund, ESI, TDS).
• Prepare and submit payroll-related reports, including tax calculations and benefits statements, for internal and external audits.

3. Administrative Support:
• Maintain accurate employee records, including personal data, performance reviews, and employment contracts, ensuring confidentiality and compliance with data protection regulations.
• Provide HR-related administrative support such as managing employee queries, maintaining HR documentation, and coordinating employee training or engagement activities.
• Assist in implementing and reviewing HR policies and procedures that support the KPO environment, ensuring they are up-to-date and in line with industry standards.

4. Employee Relations & Engagement:
• Support employee engagement initiatives by organizing activities, surveys, and team building events tailored to KPO professionals.
• Serve as a point of contact for employees regarding queries related to benefits, payroll, or HR policies, ensuring a positive employee experience.
• Assist in addressing employee concerns, conflicts, or grievances, promoting a fair and supportive workplace environment.

5. Compliance & Documentation:
• Ensure compliance with local labour laws, industry-specific regulations, and internal company policies, particularly in the context of a KPO environment.
• Handle necessary documentation for statutory filings, employee contracts, and performance management records.
• Assist with audits, preparing required documentation, and managing regulatory compliance related to HR processes.

6. Vendor Management:
• Manage relationships with external vendors, including those providing benefits, recruitment services, and training.
• Evaluate and negotiate contracts with vendors, ensuring cost-effective solutions that meet the needs of the business.
• Monitor vendor performance and address any issues or concerns promptly to maintain positive and effective partnerships.

Key Requirements:
• 2-3 years of experience in HR, preferably in a KPO or similar fast-paced, client-focused industry.
• Strong knowledge of HRMS (Human Resource Management System) and MS Office tools.
• Familiarity with statutory compliance related to payroll and employee benefits, including PF, ESI, TDS, and labour laws.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.
• Strong organizational and multitasking abilities with a keen eye for detail.
• Ability to maintain confidentiality and handle sensitive employee information with integrity.
• Bachelor's degree in HR, Business Administration, or a related field (preferred).