L2 Support Analyst

Role: L2 Support Analyst

Experience: 5 – 10 Years

5 days - WFO

Location - Chennai

Gender: Male/Female

Duties and Responsibilities:

As part of the team, you will:
• As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)
• Open to work under 247 model and other holidays as required by the business
• Good to have the ability to identity the front end/back end issues
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Prioritizing the workload of the Application Support team
• Able to work on Metrics and Reports
• Managing the Issue Management Process and Reviewing potential areas for service improvement
• Providing technical leadership and input on application/infrastructure gaps and potential issue areas
• Need to be involved in automation and process improvement related tasks
• Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues
• Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.
• Maintaining application monitoring and review
• Ideal candidate should have understanding on incident, request and problem management process
• E-commerce experience and experience with any BI tool is added advantage

Qualification & Skills:
• 5+ years of experience in Production support
• Bachelors / Master’s Degree in Computer Science or related field in a reputed institution
• Hands-on/code debugging experience in Node JS and Python
• Database: SQL, Oracle
• OS: UNIX, Windows
• Experience in debugging through logs