L|amp|D Administrator

Job description
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We have a rare opportunity for an experience Learning Administrator to join our fast paced and exciting L&D team. The role will be responsible for assisting in the administration and coordination of learning and development programmes, including scheduling and logistics, tracking participation and completion, and assisting in the preparation of materials and communications relating to the programmes.
• Manage the L&D Training Schedule to ensure that all live training activity is planned and resourced, including (but not limited to) induction, core customer skills, people skills and management capability.
• Maintain and update our Learning Management System (LMS): including, creation and upkeep of new courses and paths, monitoring L&D event bookings and logistics, and ensuring training records are accurate.
• Coordinate the regular review of training materials, process/guidance documents and all other T&L documentation.
• Assist with L&D onboarding: including, coordinating induction activities for new starters, organising guest speakers, reporting on induction completion, maintaining employee records, and collating and reporting on feedback.
• Manage the feedback and evaluation process including identifying themes and areas for improvement.
• Be first line support for L&D enquiries, processing and responding in a timely and responsible manner.
• Coordinate all T&L risk activity including, completion of quarterly risk control testing, action planning and process improvements to mitigate the risks associated with our team.
• Manage the promotion of courses and T&L initiatives through our various communications channels.
• Work with the T&L team to identify the key metrics that we want to report on to demonstrate return on investment.
• Support the broader T&L team on additional project areas as appropriate including talent, leadership / management development and D&I.
• Work with the T&L team to develop and implement efficient administrative systems and processes to enhance productivity across the team.

Requirements
• General knowledge of training and development in the financial sector
• Excellent administrative and interpersonal skills
• Team player who can operate in a fast-paced team
• Ability to manage multiple tasks
• Flexible approach to work
• Able to work unsupervised where necessary
• Excellent MS Office / G-Suite skills especially spreadsheets
• Experience with learning management systems, eLearning platforms (360Learning experience desired) and other training software
• Excellent administration skills, attention to detail, planning, communication and collaboration skills
• Project management experience is helpful