Lead Recruiter - BPO Hiring (Onsite Role)

We are looking for a Lead Recruiter with BPO/ Call Center Hiring experience who can work onsite in Pune Baner Office. Candidate will drive end-to-end recruitment for our BPO operations. The ideal candidate will have experience in high-volume hiring, sourcing top talent, and ensuring a seamless candidate experience.

About thinkbridge

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. We enable visionaries and innovators to go from idea to software fast, to iterate, and innovate quickly. With our proprietary accelerated software development methodology, we help our customers go from Product Vision to Working Software at the speed of thought. We innovate so that our customer don’t have to choose between cost, quality or speed. We help eliminate friction and go to market quickly without the cost-quality-speed compromise. It’s all about challenging yourself while you challenge small thinking.

thinkbridge is a place where you can:
• Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
• Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
• Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge.. there’s a new way there. ™

What is expected of you?

As part of the job, you will be required to
• Manage full-cycle recruitment for BPO roles, including sourcing, screening, interviewing, and onboarding candidates.
• Collaborate with department heads to understand hiring needs and workforce planning.
• Develop and execute sourcing strategies to attract top talent via job portals, social media, referrals, and networking.
• Conduct initial screenings to assess candidate fit based on job requirements and organizational culture.
• Coordinate interview schedules and manage stakeholder expectations.
• Ensure a positive candidate experience throughout the recruitment process.
• Maintain an active talent pipeline for future hiring needs.
• Leverage ATS (Applicant Tracking Systems) to track and manage candidate pipelines.
• Stay updated on industry hiring trends and best practices in BPO recruitment.
• Willingness to work in multiple shifts as per company need.

If your beliefs resonate with these, you are looking at the right place!
• Accountability – Finish what you started.
• Communication – Context aware, pro-active and clean communication.
• Outcome – High throughput.
• Quality – High-quality work and consistency.
• Ownership – Go beyond.

Requirements:

Must-have
• Bachelor’s degree in human resources, Business Administration, or a related field.
• 6+ years of experience in talent acquisition, preferably within a BPO environment.
• Lead and mentor a team of recruiters, ensuring productivity and performance.
• Strong understanding of BPO job roles (Customer Support, Sales, Back Office, Technical Support, etc.).
• Expertise in sourcing strategies, including LinkedIn, job boards, and employee referrals.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, high-volume hiring environment.
• Previous experience of working in handling multiple stakeholders across the globe.
• Proficiency in ATS and recruitment tools.
• Strong hands-on experience in MS Office (Word, Excel & PowerPoint)

Good to have
• Experience in bulk hiring for BPOs.
• Knowledge of labor laws and compliance in hiring.
• Familiarity with employer branding strategies.

Other Details:
• Onsite – Pune 5 days a week
• Open to work in rotational shift