Lead Software Engineer - Salesforce & PSA (Sales Cloud)

Hiring near our Stamford, CT, Orlando, FL, Fort Myers, FL or Irving, TX Centers of Excellence

Hybrid, flexible environment

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner’s Centers of Excellence office locations.

About Gartner IT :

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

Directs a multi-disciplinary development team to develop and implement significant improvements to core systems and business processes in support of the company’s/divisions profit, growth, and customer satisfaction goals. Gartner seeks a versatile IT Technical Lead to facilitate and drive the migration and implementation of Professional Services Automation (PSA) and CRM software. This role involves design and delivery of key initiatives for PSA and CRM software, finance integrations, and accounting practices. The ideal candidate will be a thought leader and collaborator enhancing IT-business partnerships, contributing to program roadmap development, coordinating with cross-functional teams, and ensuring smooth program execution. An ideal candidate should have prior experience implementing PSA and CRM software for Consulting organizations.

What you’ll do:

Designing, implementing, unit, integration testing and supporting modules developed.
Lead the review and analysis of business requirements to create technical specifications.
Lead and participate in code reviews, peer inspections and technical design/specifications.
Prepare and provide adequate documentation for work products.
Work with geographically distributed cross-functional teams to resolve business process issues and identify business process improvement opportunities.
Responsibility for resolving all issues assigned in a timely manner.
Ownership for development of application architecture and delivery of technical solutions that meet business requirements.
Ensure that all applications conform to system and programming standards and are appropriately documented.
Troubleshoot issues reported by the business.
Work with stakeholders to understand, prioritize and estimate development effort required for new features, enhancements and bug fixes.
Key participant in the development and release cycle for system enhancement/fixes.
What you’ll need:

7 - 10 years’ experience in design and development on Salesforce platform and leading a team of Salesforce engineers.
Should have experience working in the Consulting domain for design and implementation using Salesforce for clients.
Should have worked on implementing Professional Services Automation (PSA) using Kantata (previously Kimble) managed package or FinancialForce on Salesforce including configurations, customizations and integrations.
Knowledge of any other managed package on Salesforce is an advantage.
Expert level knowledge in implementing Salesforce Sales Cloud.
2+ years of experience contributing to the architecture and design on Salesforce platform.