Learner Experience Operations Associate

HARDSKILLS is changing the way employees learn human skills that help them excel in their roles. The future of work is here, and the skills that set them apart are the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, manage time efficiently, communicate effectively, use storytelling to influence, be agile, etc.

As digital transformation, automation and AI disrupt every industry across the globe, the need for employees to strengthen these critical human skills has never been more urgent.

Our unique online platform makes learning engaging and joyful, and gives learners practical tools they can start applying immediately to improve their day-to-day execution, achieve better work-life balance and build successful and rewarding careers. We are growing exponentially, and winning the world's top global brands such as Nestle, Deloitte, PwC, Singtel, Brose and many more.

Come join our amazing team doing meaningful, high-impact work to ensure workforces acquire the skills and mindsets to remain relevant in this age of A.I. We're expanding our Pune team of Learner Experience Operations Associates who are critical to ensuring our learners across more than 50 countries have an exceptional learning experience with us and our platform.

What will you do as a Learner Experience Operations Associate?
• Learner enrolment, new client onboarding activities
• Daily learner engagement activities through our digital processes
• Quality control activities to ensure excellent user experience
• Responding to and managing learner and HR team queries through established protocols
• Daily, weekly and periodic client status report preparation
• Support online webinars & online discussion forums with learners

What do you need to be successful at Hardskills?
• a stickler for detail, meticulously organized
• have excellent written and spoken English
• enjoy the disciplined process and hate short-cuts
• love solving problems and presenting solutions
• fluent with the industry-standard process, digital project management tools & comfortable working with data
• an interest in the future of work and human skills that set people apart from machines

What can you expect?
• Accelerated personal & professional growth. As we grow, new roles are created and we love to see our team grow and embrace new roles and responsibilities
• Direct access and work closely with experienced, global founders and management team who will support, train and mentor your growth
• Work with a dynamic global team that is collaborative, open and inclusive

While this is a hybrid role, we do require you to be based in Pune which is our learner experience hub. You will work closely with colleagues in Berlin, Singapore and the U.S.

Must-Have:
• At least 3 years in operations/customer support
• Strong English communication
• Familiar with CRM tools, knowledge management, ticketing, and messaging systems
• Advanced Microsoft Excel skills

We Offer:
• Great career development and mobility opportunities
• Professional working culture & environment within a diverse, global team
• Hybrid, flexible work culture built on trust and accountability
• Attractive compensation
• Exposure to learn from servicing our Fortune 1000 client base
• A stimulating work environment and a really big mission of building the most effective platform to develop workforces globally on the critical human skills needed in the world of work

Interested applicants can write to us with a cover letter at talent@hardskills.com