Legal Operations | Customer Care Executive

Full Job Description
Posted On Sep 30, 2024

Min Salary (per annum)

00

Max Salary (per annum)

00

Location

Gurgaon

Functional

Project Management / Delivery

Department

Legal and Operations

Designation

Executive - Customer Care

Number of Position(s)

2

Openings Valid Till

Sep 30, 2024

Company Description

We’re a legal-tech platform building disruptive solutions that address all your legal needs. Currently, we are working on disrupting the logistics and transport industry by enabling PAN India 24X7 on-road legal assistance through our flagship product, LOTS (Lawyer On-The-Spot). Driven by our AAA approach, we’re committed to empowering every single person legally by creating #Awareness about Law and its implications and making legal support #Accessible and #Affordable for all.

Job Description

We are looking for Qualified 12th Pass / Graduates having minimum 0-1 year experience for our company based in Gurgaon with an This position requires managing and supporting projects across the full range of subject matter supported by our legal team.

Job Title: Customer Care Executive

Roles & Responsibilities

Sell by establishing contact and developing relationships with prospects - recommending solutions

Maintain relationships with clients by providing support, information, and guidance - researching and recommending new service improvements

Maintain quality service by establishing and enforcing organization standards

Maintain professional knowledge by attending workshops, reviewing related publications, establishing personal networks, benchmarking state-of-the-art practices, participating in relevant forums

Contribute to team effort by accomplishing related results as needed

Required Skills:

Minimum 0-1 year experience in tele-calling with proven track record

Good communication & networking skills, written and verbal, keen attention to detail

Ability to multi-task and prioritize workload

Self-starter – demonstrates good use of initiative with an enquiring/questioning nature

Exceptional organizational skills & excellent team player

Appreciation for cultural differences within a multinational firm

A good team player and a strong professional, capable of working with junior as well as senior staff

Ability to independently manage issues

Good oral communication skills; excellent judgment; business sense; high standards of ethics, honesty, and integrity

Understanding of business goals and customer-focused

What’s in it for you:

Working in a start-up where equal importance is given to different functions across tech, content, design, and marketing

A non-hierarchical work environment and opportunities to ideate solutions and execute them

Make a positive impact and disrupt the market with innovative solutions

Qualifications

Qualified 12th Pass / Graduates

Additional information

JOB CODE: 2024-Tele001