Level I Technician

Job highlights
Identified by Google from the original job post
Qualifications
College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience
Exceptional written and oral communication skills
Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS
Valid Driver License and ability to drive to customer locations when required
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture
Responsibilities
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks
The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily
Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Job description
Benefits:
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician I Responsibilities:
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

IT Technician I Requirements:
• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• Active Directory knowledge a plus
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.