Level II Service Desk Technician

Job highlights
Identified by Google from the original job post
Qualifications
The successful candidate must currently reside in the Fairbanks/North Pole area
Minimum of 3 years of experience as a Service Desk Technician or in a similar role
Strong knowledge of Windows Operating Systems
Proficient in troubleshooting hardware, software, and network issues
Excellent communication and interpersonal skills
Since this position requires onsite client support, the successful candidate must reside in the Fairbanks area and have reliable transportation
IT Service Desk: 3 years (Required)
Fairbanks, AK ++701 (Required)
Fairbanks, AK ++701: Relocate before starting work (Required)
Benefits
Benefits include health insurance, 401K with matching, standardized cost of living adjustments, 12 paid holidays, and 4 weeks of PTO
Pay: $28.00 - $35.00 per hour
Expected hours: 40 per week
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Monday to Friday
Responsibilities
This position will play a key role in providing technical support, troubleshooting, and delivering exceptional service to our clients
This is primarily an in-office position with periodic onsite client support and the ability to work remotely after an initial training period
Provide second-level technical support both remotely an in-person for a wide range of IT issues, including hardware, software, and network-related problems
Interact with clients in a professional and customer-focused manner
Gather detailed information about reported issues and provide clear and concise solutions
Collaborate with Level I technicians to provide escalation support and resolve problems
Initiate escalation support requests with Level III technicians and engineers to help solve complex problems in a timely manner
Create and update documentation
Maintain a positive and collaborative relationship with members of the team and with clients
Work with a wide range or tools including remote management, ticketing, project management, and documentation
Working hours are flexible within a range of 7am - 6pm, Monday - Friday
Job description
Tech Wise Systems is a client focused Managed Service Provider serving small and medium sized organizations throughout Alaska. We are currently seeking a skilled and client-focused Level II Service Desk Technician to join our growing team. This position will play a key role in providing technical support, troubleshooting, and delivering exceptional service to our clients.

This is primarily an in-office position with periodic onsite client support and the ability to work remotely after an initial training period. The successful candidate must currently reside in the Fairbanks/North Pole area.

Responsibilities:
• Provide second-level technical support both remotely an in-person for a wide range of IT issues, including hardware, software, and network-related problems
• Interact with clients in a professional and customer-focused manner
• Gather detailed information about reported issues and provide clear and concise solutions
• Collaborate with Level I technicians to provide escalation support and resolve problems
• Initiate escalation support requests with Level III technicians and engineers to help solve complex problems in a timely manner
• Create and update documentation
• Maintain a positive and collaborative relationship with members of the team and with clients
• Work with a wide range or tools including remote management, ticketing, project management, and documentation

Requirements
• Minimum of 3 years of experience as a Service Desk Technician or in a similar role
• Strong knowledge of Windows Operating Systems
• Proficient in troubleshooting hardware, software, and network issues
• Excellent communication and interpersonal skills

Benefits include health insurance, 401K with matching, standardized cost of living adjustments, 12 paid holidays, and 4 weeks of PTO. Since this position requires onsite client support, the successful candidate must reside in the Fairbanks area and have reliable transportation. This is a full time position. Working hours are flexible within a range of 7am - 6pm, Monday - Friday.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday

Experience:
• IT Service Desk: 3 years (Required)

Ability to Commute:
• Fairbanks, AK ++701 (Required)

Ability to Relocate:
• Fairbanks, AK ++701: Relocate before starting work (Required)

Work Location: Hybrid remote in Fairbanks, AK ++701