Library Assistant Client Services | Kaiāwhina Whare Pukapuka

Full job description
Porirua libraries offer a range of library services, collections, leisure activities and spaces to the residents of Porirua City. Our libraries are welcoming, vibrant and varied workplaces with a strong community focus. Our library staff support literacy, and promote knowledge, information gathering, research and study, and our resources include Māori, Pacific and heritage and genealogy collections.

The library client services team offers a range of services to the residents of Porirua City. This role participates in the life of the community by providing stellar customer service daily.

All about the role

This role has primary responsibility for the delivery of Housebound services to library members.

In addition you will be responsible for:

Supporting the delivery of customer focused, innovative and effective library services at Porirua Library
Creating a welcoming and stimulating environment for visitors to the library
General front desk duties such as answering customer queries, issuing and returning items; assisting with public use computers, printing and scanning documents.
Shelving returned items
Assisting with the opening and closing of the library as needed.
Relieving branch staff as required. Porirua library has branches in Titahi Bay, Cannons Creek, Whitby and Pukerua Bay.
About you

The best person for this role continually seeks to improve the quality of services offered by Porirua Library. Customer service and problem solving are their passions.

You’ll need to show us that you:

have previous experience working in a library or similar customer service environment
are comfortable with personal technology such as smart phones and e-readers
are able to help people with computer use
are organised, reliable and committed to working as part of a team
are methodical and conscientious in your approach to work
It would be a bonus if you are working towards a library qualification
A driver’s license is desirable
Knowledge of a language other than English used in the Porirua Community would be advantageous.
What you need to do now

Come and join our busy and engaged Libraries team and be part of our welcoming and engaging environment.

Please contact Sarah Smith sarah.smith@poriruacity.govt.nz 042 373 813 if you have questions about the role.

Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we’ll do our best to get you sorted.

Applications need to be received via our Careers Portal by Monday 2 June 2025.

We will be working through applications as they are submitted and may progress candidates prior to the closing date, so !


Apply now
Permanent Full Time

Job no: 2025-55+6

Location: Porirua

Closing Date: Monday, 2 June 2025