Lobby Attendant

Job description

The Blue Horizon seeks an energetic and enthusiastic Hotel Lobby Attendant to join our team.

We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.

We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.

JOB REQUIREMENTS:

High school diploma or equivalent.
Strong working knowledge of the local area
Understand the importance of your ability to making meaningful connections with guests, and to have a positive impact on their experience
Able to multi-task, be efficient, respond quickly, make decisions
Must be able to lift/carry up to 50 pounds
Must be able to stand/walk for 8 hours
WHAT YOU WILL DO:

Provide warm welcome to all guests
Assist guests with luggage when necessary.
Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
Maintain a clean and organized Lobby and hotel entrance area.
Timely action on guest requests
Maintain confidentiality of information
Professional personal appearance
Actively participate in creating and maintaining a safe workplace
WHAT WE LOOK FOR:

Outgoing, warm and friendly personality
Understand the importance of guest service experience
Adaptable and able to handle multiple priorities
Enthusiastic and focused to exceed guest expectations
Able to effectively communicate both verbally and in writing
Ability to work independently and as part of a team
Capable of proactive problem solving and decision making
We look forward to hearing from you if you feel you are a good fit to join our team.

We thank everyone for their interest and note that we will only be contacting candidates being considered for the position.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.85 per hour

Additional pay:

Commission pay
Tips
Benefits:

Dental care
Discounted or free food
Extended health care
Paid time off
Vision care
Schedule:

Every Weekend
Monday to Friday
Morning shift
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work Location: In person