Local Host

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/


Welcome to Punthill Maitland!

Recently opened in the heart of High Street in Maitland, our 76 key apartment hotel is the first new hotel in a decade for the area, bringing a boutique approach to hospitality to the area. As our team grows, We're looking for new ocal hosts to join our team to provide welcoming and knowledgable local service to all guests.

76 apartments catering to both the corporate and leisure travel markets
Conference room, gym & cafe
Located in the heart of Maitland' High Street commercial hub
Responsibilities

Reporting to the Superhost & Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
Provide creative resolutions to complaints and problems
Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
Respond to emergency situations in a safe and professional matter
Identify & explore opportunities to increase the number of returning & new guests
Support the Hotel Manager to ensure the hotel operates to Veri-Best standard
Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

National career growth opportunities
Accelerated development in a variety of hotel management or corporate areas
Comprehensive onboarding & ongoing support
The chance to join our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality, where our leadership know you by name
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be able to obtain before starting)
Responsible Service of ******* Certificate (or be able to obtain before starting)
Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
Ability to work as a team & also independently
Experience in a customer service role