Local IT Support Technician

Job Description

About the Organization :-

Ubisoft is a leading developer and publisher of video games worldwide whose brand portfolio covers blockbusters such as Assassins Creed, Prince of Persia and Splinter Cell, as well as games for the whole family, from Imagine and Petz to Rayman Raving Rabbids. To continue building on its achievements for the future, Ubisoft is looking for new talent for its growing Indian studio in Pune We favor diversity, creativity, drive and team spirit. If you have got the skills and the desire to succeed, we want you to be a part of this exciting period of growth.

Designation:- Local IT Support Technician
• Note: Final Designation/Level will be decided based on the relevant experience and interview ratings.

Job Purpose:-

This job position is to provide technical support to Ubisoft staff of Pune office on using their IT equipments. Be responsible for the evaluation, installation and maintenance of staff's computer hardware, software, networks and associated peripherals. Moreover, the DST also participates in IT projects to improve users' productivity.

Responsibilities:-
• Provide technical support on Desktop facilities
• Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.
• Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor.
• Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
• Answer user's query and service requests in the ticketing system
• Document and assess problems, resolving them independently or routing them as needed
• In coordination with network administrators, assist with network software deployment and problem troubleshooting
• Provide follow up and progress updates to the users.
• Provide introductory training and support on new hardware and software to staffs.
• Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible
• Adhere to schedule for on-site desktop support
• Occasionally provide work guidance or orientation for non-routine procedures/policies
• Test and evaluate new client-side hardware/software
• Participate in establishment of the benchmark manufacturing workstations
• Recommend and perform upgrades on hardware and software systems to ensure longevity
• Perform additional functions