Logistics and Customer Service Coordinator

Logistics and Customer Service Coordinator


Ready to bring passion into your career?



A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".


Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.



Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.



Do you want to help write the next chapter of our story?


We’re looking for a proactive and energetic Logistics & Customer Service Coordinator to join our Supply Chain Team!


The Logistics and Customer Service Coordinator will be responsible for timely, friendly, and professional support to our retail partners and internal teams across ANZ. The role focuses on processing orders, the cash conversion cycle, managing returns, tracking deliveries and managing direct relationship with customers.


Responsibilities

Provide exceptional support to our B2B retail partners and internal teams
Process customer orders, credits, and returns within SLA
Coordinate and track priorities with 3PL partners on order fulfilment
Track order fulfilment, deliveries, manage returns efficiently and maintain customer service level
Support promotional activity and stock return processes
Process invoices and troubleshoot any issues in a timely manner
Generate reports to track business targets and reports on ETA, manage stakeholder expectations
About You

3+ years’ experience in customer service/order entry, with an understanding of supply chain
You’re a passionate customer service professional who thrives in a fast-paced environment
You bring strong problem-solving skills, exceptional organisational abilities, and a keen eye for detail
You have a positive, can-do attitude and enjoy supporting cross-functional teams
You are confident on the phone with a pleasant and helpful manner
Intermediate to advanced Excel skills, understanding of ERP workflow
Motivated to explore opportunities and efficiencies within order to cash process
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.



At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.


To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com