Logistics Operation

Key Responsibilities:
• Logistics & Supply Chain Management:
• Manage and optimize daily logistics operations, including inbound and outbound shipments, warehousing, and inventory management.
• Ensure timely delivery of goods and services, meeting customer expectations and service level agreements (SLAs).
• Collaborate with supply chain, warehouse, and transportation teams to ensure smooth operations and resolve any issues promptly.
• Inventory Management:
• Oversee and manage inventory control, ensuring that stock levels are optimized and discrepancies are identified and resolved quickly.
• Work with procurement teams to monitor stock movement and manage replenishment needs.
• Ensure proper documentation and records of all inventory transactions.
• Team Management:
• Lead and supervise a team of logistics staff, providing guidance, training, and performance evaluations.
• Ensure that all team members follow standard operating procedures (SOPs) and company policies.
• Assign tasks and monitor performance to ensure KPIs are met.
• Transportation Management:
• Manage and optimize transportation logistics to ensure cost-effective and timely delivery of goods.
• Negotiate rates and contracts with third-party logistics providers (3PLs) and freight carriers.
• Track shipments and resolve any issues related to delivery delays or damages.
• Compliance & Safety:
• Ensure that all logistics operations comply with local and international regulations, including customs and import/export requirements.
• Maintain safety standards in the warehouse and while handling shipments, ensuring compliance with health and safety laws.
• Ensure that all relevant documentation is in place for auditing and compliance purposes.
• Process Improvement & Optimization:
• Identify and implement process improvements to optimize logistics workflows and reduce costs.
• Use data analysis and reporting to identify bottlenecks and inefficiencies in logistics operations.
• Propose and implement new tools or technologies to streamline logistics processes.
• Customer Service:
• Work closely with customer service teams to address delivery issues, complaints, and queries.
• Provide solutions to improve customer satisfaction, including resolving delivery delays or product discrepancies.
• Ensure that the customer experience is prioritized during all logistics and transportation operations.
• Reporting & Documentation:
• Generate regular reports on logistics performance, inventory status, and transportation activities.
• Maintain accurate records of shipments, inventory, and contracts.
• Prepare reports for senior management on logistics costs, performance, and areas for improvement