Logistics Operation Executive

Benefits
Pulled from the full job description
Paid sick time
Health insurance
Paid time off
Provident Fund
Cell phone reimbursement
 
Full job description
Job Summary:

We're looking for a proactive and highly organized Operations Executive to be our primary point of contact for our extensive network of courier partners. In this vital role, you'll manage day-to-day operations with our partners, oversee their performance, and ensure our clients' shipments are handled efficiently and effectively through seamless coordination.

Key Responsibilities:

Courier Partner Relationship Management: Act as the main point of contact for a portfolio of courier partners, fostering strong working relationships and ensuring smooth daily operational interactions.
Performance Monitoring & Optimization: Track and analyze courier partner performance against key metrics (e.g., delivery success rates, transit times, pick-up efficiency). You'll identify areas for improvement and collaborate with partners to optimize their service delivery.
Operational Coordination & Issue Resolution: Facilitate day-to-day operational tasks with courier partners, including manifest sharing, shipment allocations, and issue escalation. You'll proactively resolve operational challenges to ensure timely pick-ups and deliveries.
Compliance & Service Level Adherence: Ensure courier partners adhere to agreed-upon service level agreements (SLAs) and ShipDelight's operational guidelines, maintaining high standards of service quality.
Qualifications & Skills:

Experience: 1-3 years of experience in logistics operations, courier partner management, vendor relations, or a similar role.
Communication: Excellent verbal and written communication skills in English and Hindi are essential for effective partner interaction.
Problem-Solving: Strong analytical and problem-solving abilities, with a keen eye for operational details and efficiency.
Organizational Skills: Highly organized and capable of managing multiple priorities and relationships effectively in a fast-paced environment.
Tech Proficiency: Comfortable using logistics software, internal dashboards, and MS Office Suite (especially Excel) for data tracking and analysis.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Fixed shift
Application Question(s):

Current Monthly Salary
Expected Monthly Salary
Notice Period
Experience:

Courier: 1 year (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person