LZO781 Senior Manager| LC Service

Date Posted : 2024-05-11

2024-05-11

Country : India

India

Location :

Smart Works Business Centre, Victoria Park Building, 2nd Floor, Block-C, Sector-V, Salt Lake, India

- Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow up.
- Develops documentation used to solve difficult customer issues / requests / complaints. Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
- Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products / services to ensure business targets are met.
- May provide after-sales support for various client contracts.
- Manage Delivery as a Service Delivery head for West Bengal Region and also responsible for Service Revenue
- Manage and lead service team of RAC, RLC & VRF products for West Bengal Region

Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

12 hours ago