M|amp|E and Groups Coordinator

Job description
Job Ref: INT21503

Branch: London Hotel Twickenham

Location: London Twickenham Stadium Hotel, Twickenham

Contract type: Permanent

Hours: Full Time

Shift pattern: +am - 5pm

Hours per week: 40

Posted date: 04/0+/2024

Closing date: 06/10/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world.

What is in it for you?

A great time to join the team of this exciting new project at the beginning!

This brand-new partnership with Aimbridge Hospitality will see the property undergo extensive refurbishment from the start of April with the hotel fully rebranded as a 150 bedroom Radisson Red hotel. The hotels Food Beverage offerings will be completely reinvigorated with fantastic new concepts, attracting the local business and residential community to dine out as a destination venue outside of the stadiums busy event schedule.

A must visit for corporate travellers, sports fanatics and weekend break leisure guests, London Twickenham Stadium Hotel is a distinctive destination for unforgettable experiences,

As part of the Aimbridge team, you will have access to a suite of benefits that include:
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice
• Staff meals on duty

A day in the life of…

As ME and Groups Coordinator, you will be responsible for promoting and executing all Meetings Events business within the hotel and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met

Based in the London Stadium Hotel Twickenham branch you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Requirements
• Previous experience in a Front Office or Meetings and Events role is ideal but not essential; willingness to learn and adapt to new systems is key
• Familiarity with PMS or CRM tools is an advantage, but training will be provided for Opera Cloud PMS
• Proven customer service skills with high standards of guest satisfaction and loyalty
• Strong communication, organisational, and time management skills
• Ability to work effectively in a team environment

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

London Twickenham Stadium Hotel is a distinctive destination for unforgettable experiences for corporates and sports fan. Rest in well-appointed spacious accommodation with high-speed Wi-Fi, work desks and pillow top bedding. Catch all of the sporting action from the comfort of your accommodation in our expansive bedrooms. Fuel your day in Twickenham with breakfast at 22 South Restaurant, and join later for a drink and a meal at Side Step Bar. For a brilliant combination of style and substance, choose Hotel Twickenham.

Stay close to the action and experience the inspiration of sporting legends with premium hotel accommodation, ideal for the business traveller seeking a work-life balance that includes rugby!