Manager, ADMO Operations

The Ministry of Health is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility. The Ministry supports Albertans’ health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; planning capital infrastructure; supporting innovative information management and technologies; regulating health care; and funding the health system.

The Pharmaceutical and Supplementary Benefits (PSB) Division, with a budget of over $2 billion and 160 staff, is responsible for overall governance and effective administration of the Alberta Health Care Insurance Plan and policy/program operations for government drug and other supplementary benefit programs. The Division ensures policies and legislation are relevant and support the governance of health insurance programs, and benefits are aligned with the department's mandate.

A small but mighty office, the PSB Assistant Deputy Minister’s Office (ADMO) is the exciting hub of coordination and communication between the division as a whole and the Ministerial Correspondence Unit (MCU), Deputy Minister's office and other areas.
Role Responsibilities

Reporting to the Assistant Deputy Minister (ADM), PSB Division, the Operations Manager (OM) provides senior operational support and advice to the ADM in the management of the Division in addition to the following responsibilities:

Oversees a responsive and efficient system for managing urgent requests and briefing materials, ensuring timely and high-quality deliverables. Leads and supports divisional planning initiatives while driving the smooth and effective operation of the ADM’s Office.
As a trusted advisor, provides strategic counsel and operational guidance to Executive Directors, Directors, and staff across the Division—upholding the standards and expectations of the ADM and advancing divisional priorities.
Leads the end-to-end management of Action Requests (ARs), including oversight of divisional operational processes, coordination and tracking of information and correspondence, and final document approvals—ensuring a smooth and effective flow of work that enables the ADM to remain focused on high-level strategic priorities.
Provides advice and support to the ADM in interpreting and operationalizing divisional strategic and policy directions, while monitoring implementation to ensure alignment and execution. Assesses issues and requests, determines their nature and priority, researches and coordinates supporting information and takes appropriate action.
Oversees and prioritizes daily action items for the ADM, including approvals, signatures, and critical follow-ups—delivering timely updates and surfacing high-impact matters for attention.
Proactively assesses requests and issues, determines urgency and relevance, gathers and coordinates background information, and initiates appropriate responses or next steps.
Acts as the final checkpoint for quality, accuracy, and procedural compliance on all items requiring approval from the ADM’s Office—ensuring a consistently high standard of excellence.
Champion the ongoing refinement, management, and strategic dissemination of the ADM Office’s Divisional Process Guide and related operational tools—driving clarity, consistency, and excellence across divisional operations.
Serves as the primary liaison and trusted point of contact between the ADM’s Office and key partners—including the Ministerial Correspondence Unit (MCU), Deputy Minister’s Office (DMO), divisional leadership, Communications, Legal, Legislative Services, and other branches—cultivating strong, strategic relationships to enable seamless collaboration and alignment.
Supervises the ARTS Coordinator and provides direction or guidance in any process or AR related issues that may arise.
Provides strategic leadership and guidance to both ADM Office and divisional staff on operational and administrative processes—ensuring alignment, efficiency, and consistency across the Division.
Acts as a key representative of the ADM’s Office on project teams, committees, and working groups, proactively identifying, delegating, and resolving issues on behalf of the ADM to support seamless day-to-day operations.