Manager Card Operations

Full job description
Division: Strategy Policy and Commissioning
Location: Parramatta, NSW, AU, 2150
Req ID: 68+34
Manager Card Operations


Location – Parramatta

Employment type – Temporary 12 months (Full Time)

Clerk Grade 11/12. Salary $13+,787 - $161,663 p.a, plus employer’s contribution to superannuation and annual leave loading


Your role

Deliver, plan and coordinate complex projects and engage external stakeholders (government, non-government and private businesses) as the Manager, Card Operations in Partnerships branch of DCJ. You will manage a small team people responsible for the NSW Seniors Card / Senior Savers Card and the NSW Companion Card programs as well as lead projects to support the Ageing Well in NSW: Seniors Strategy 2021-2031 .


What you’ll do


In this role you will be responsible in managing the team to improve the efficient administration of the two card programs and to improve services and customer experience of members. There are new opportunities to better engage seniors and people with a disability through the use of technology with a clear focus on customer needs.


Establish and maintain relationships with government agencies and external vendors to deliver a range of ICT and marketing services to DCJ. This includes an ability to manage procurements and to manage commercial contracts with vendors to ensure favourable terms and efficient service delivery.


Evaluate the performance of government partners and vendors, ensuring they meet contractual obligations, service level agreements, compliance and performance metrics are met.


Promote the objectives of the Seniors Card and Companion Card programs to private business and increase their engagement with the programs. And with the Seniors Card program to also identify commercial opportunities for advertising and promotional campaigns for members.


Engage with other states and territories to ensure there is nationally coordinated approach and policy consistency in managing the two programs.


What we’re looking for


Demonstrated Expertise: Proven experience in managing commercial partnerships and contracts with private and across government sector entities.

Government Collaboration: Strong background in managing service agreements and collaborating with government agencies.

Marketing Understanding: Successful track record in creating and executing marketing and sponsorship strategies.


Download the role description.


Download the Supplementary Information about this role.


To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.


We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.


What We Offer


We offer a variety of benefits, including:


A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.


We do work that really matters


Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.


Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!


Are you ready to join us?


Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:


How have you managed a vendor/supplier’s poor performance on an ICT project when timeframes, budget and/or quality expectations have not been met?

Provide an example of when and how you have increased membership numbers and/or business sponsorship / advertising revenue?

Applications close + September 2024 at 11:5+pm AEST.


Got a question?


For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Stephen Chanphakeo on 0402 450 518 or at stephen.chanphakeo@dcj.nsw.gov.au


If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rosie Matamaki on +765 3235 or via rosie.matamaki@dcj.nsw.gov.au


Visit Recruitment adjustments on the DCJ website to learn more.


Inclusion and Diversity lies at the heart of how we recruit


We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.


To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.


Other Information


A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.


For more information visit Your recruitment journey on the DCJ website.


Thank you for your interest in this role. We look forward to receiving your application.


To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

 
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