Manager- CRM and Operations

Global Jewellery brand requires Asst Mgr/ Manager (CRM)-- Jaipur

( Jewellery industry experience mandatory)

One of our client india's largest jewellery manufacturing company started almost 40 years back and has evolved as one of the globally trusted and respected players in the jewellery industry.Since its humble inception almost 3 decades ago It has always been thriving for stringent quality and delivery schedules. Starting its venture from Indias jewellery hub, Jaipur, today, it has its presence felt all across the globe. Their highly esteemed clienteles are spread across 30 different countries and across 6 continents. From passionate jewellery designers to experienced engineers, from master craftsmen to advanced technology, their forte lies in catering to retailers, manufacturers and wholesalers worldwide with quality products. The Quality Management team emphasises on achieving utmost customer satisfaction through in-depth process of testing and quality checking.

We are looking out for Asst Mgr/ Manager- CRM for Jaipur location

CRM MANAGER KEY REPOSNSIBILITIES

Key Responsibilities
• Customer Relationship Management Communication:

Ensure all communications with buyers are professional, timely, and aligned with business goals.

Act as the primary point of contact for high-value customers and key accounts.

Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.
• Order Sample Management:

Oversee the review and execution of all jewellery briefs, ensuring production feasibility.

Ensure timely sample approvals, dispatch tracking, and buyer communication.

Collaborate with the production and PPC (Production Planning Control) teams to ensure seamless operations.
• Inspection Quality Control:

Approve and oversee all inspection reports before sending them to customers.

Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.

Coordinate the testing of jewellery components and communicate results to buyers.
• Shipment Post-Shipment Coordination:

Ensure buyers are informed of dispatch status.

Proactively notify customers of potential delays, ensuring transparency in order fulfillment.

Work closely with the logistics and Exim teams for smooth export-import process.
• Design Offer Management:

Oversee the preparation of design briefs and offers for new or existing jewellery designs.

Approve and manage quotations for customer requests.

Source and review new findings and components for innovative designs.
• Data Management Reporting:

Analyze customer interactions and purchasing trends to optimize CRM strategies.

Maintain a robust database of customer preferences, complaints, and purchase history.

Generate regular reports on CRM performance, shipment status, and customer feedback.
• Leadership Team Coordination:

Lead and mentor the CRM team to ensure efficiency and customer satisfaction.

Train team members on CRM best practices, communication etiquette, and technical tools.

Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.

If the position interests you and you find a fitment kindly share your cv at

career@megmaservices.co.in

Or contact

Rajat- 7011354635

Kindly share the following details
• Cuurent ctc n notice period
• Relevant experience in jewellery industry
• Open to work in Jaipur

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