Manager | Customer Solutions | Kaihautu Kiritaki

Ready to make a lasting impact?

Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council is your platform for meaningful change. With a team of over 400 staff, we're committed to forging a better tomorrow for the Rotorua community.

In the heart of this thriving city, you'll find yourself immersed in natural wonders like geothermal pools and ngāwha / geysers, while enjoying the exhilarating mountain biking scene. Join a council that thrives on collaboration with Te Arawa, our local iwi, and embraces biculturalism at its core. From the Rotorua Lakefront Redevelopment to hosting the world-renowned Crankworx festival, you'll play a vital role in shaping our city's future. Start your journey with us today!

Kei ā koe te toki, kei ā koe te kuru, whaoa te anamata! You have the chisel, you have the mallet. Join us and carve the future today!

About this role:

An exciting opportunity has become available to lead Council's Customer Solutions team. We want to move our customer service to the next level and to achieve this, we need a professional, energetic and highly committed individual.

Skills and experience:

We are looking for a leader who is a superb communicator and team player, has an eye for detail, possesses excellent presentation, persuasion and influencing skills, and a proven ability to plan, organise and achieve results quickly. You will need energy and enthusiasm, be positive and creative, and committed to delivering customer service to the highest level. You will be self-managing as you tackle tasks, and will be able to demonstrate you understand people and can lead from the front. This crucial role will develop, foster and instil the 'Super Service' principles across all functions and areas of Council.

The position demands political sensitivity, discretion and the maturity to deal with demanding situations. As well as an ability to work to tight deadlines and maintain a good sense of humour, you will be able to think on your feet and be skilled at getting the best from those you lead.

A sense of humour alongside a strong work ethic will go a long way too!