manager, hotel front desk

Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Tasks
Develop and implement policies and procedures for daily operations
Supervise staff
Conduct performance reviews
Conduct training sessions
Negotiate with clients for the use of facilities
Perform front desk duties
Prepare marketing plans
Implement marketing activities
Arrange for and oversee maintenance activities
Enforce policies and procedures
Address customers' complaints or concerns
Assist clients/guests with special needs
Develop and implement business plans
Establish work schedules
Organize and maintain inventory
Supervision
3-4 people
Computer and technology knowledge
MS Word
Central reservation system (CRS)
MS Excel
MS Office
MS Outlook
MS Windows
Transportation/travel information
Valid driver's licence
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Work Term: Permanent
Work Language: English
Hours: 40 hours per week