Manager, Hotel Leader Support

Qualifications
Four (4) years of hospitality-related experience
Two (2) years of hotel property experience with one or more Hilton brands
Two (2) years of hotel-related managerial experience
Able to work in Memphis on a weekly basis as required
Education: BA/BS Bachelor’s Degree
Spanish language proficiency
Experience with Salesforce application
Proficiency in Microsoft Word, Excel & PowerPoint
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits
*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans
Responsibilities
On the Brand Performance Support team reporting to Director, Hotel Leader Support, you will assess opportunities across multiple teams and propose process improvements and technology updates to benefit cross-functional teams
Demonstrate a vast understanding of key hospitality industry performance measures, identify performance trends, and develop strategies
Deliver engaging virtual support on various topics that align with business trends and integrated goals/objectives
Uncover trends and partner with Enterprise teams on the creation and enhancement of self-service tools for hotel leaders
Work with Hilton partners across the organization to identify and implement performance-based strategies for hotels that impact results
Track support activities in Salesforce, MS Teams, etc
and assist to provide reports and insights for use by the Hotel Leader Support team
Support hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing best practices, and acting as a partner to develop targeted hotel action plans
Participate in relevant workgroups to share best-demonstrated practices from hotel teams to influence future brand enhancements
Offer guidance to operationalize Brand and Enterprise initiatives
When vital, conduct strategic 1:1 or group connections that positively impact performance for property leaders, especially in the areas of hotel quality assurance, overall accommodations, and overall service
Demonstrate flexibility to react and engage as needed during non-business hours, such as weekends and/or evenings due to emergency situations
Able to travel up to 25% of the time
Participate in relevant workgroups to share best demonstrated practices form hotel leaders to influence future brand enhancements
Track support activities to provide relevant insights for use by the Hotel Leader Support team
Work cross-functionally to share trends with Enterprise teams leading to the enhancement of self-service tools utilized by hotel leaders
Activate on objectives developed to support Hilton business goals and key strategic priorities
Share feedback to operationalize Brand and Enterprise initiatives based on recent on-property experience
Job description
• **This role is based at one of our corporate offices in Memphis, TN***

This is your chance to be part of an in-house Brand Performance Support team that delivers responsive and effective support to Hotel Leaders across over 7,000 hotels through close collaboration with many parts of the business! As a Manager, Brand Performance Hotel Leader Support, you will work with Hilton Commercial Performance teams, the Global Brand Organizations, and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization. On the Brand Performance Support team reporting to Director, Hotel Leader Support, you will assess opportunities across multiple teams and propose process improvements and technology updates to benefit cross-functional teams.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
• *Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:
• Demonstrate a vast understanding of key hospitality industry performance measures, identify performance trends, and develop strategies
• Deliver engaging virtual support on various topics that align with business trends and integrated goals/objectives
• Uncover trends and partner with Enterprise teams on the creation and enhancement of self-service tools for hotel leaders
• Work with Hilton partners across the organization to identify and implement performance-based strategies for hotels that impact results
• Track support activities in Salesforce, MS Teams, etc. and assist to provide reports and insights for use by the Hotel Leader Support team
• Support hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing best practices, and acting as a partner to develop targeted hotel action plans
• Participate in relevant workgroups to share best-demonstrated practices from hotel teams to influence future brand enhancements. Offer guidance to operationalize Brand and Enterprise initiatives
• When vital, conduct strategic 1:1 or group connections that positively impact performance for property leaders, especially in the areas of hotel quality assurance, overall accommodations, and overall service
• Demonstrate flexibility to react and engage as needed during non-business hours, such as weekends and/or evenings due to emergency situations
• Able to travel up to 25% of the time

How you will collaborate with others:
• Participate in relevant workgroups to share best demonstrated practices form hotel leaders to influence future brand enhancements
• Track support activities to provide relevant insights for use by the Hotel Leader Support team
• Work cross-functionally to share trends with Enterprise teams leading to the enhancement of self-service tools utilized by hotel leaders

What projects you will take ownership of:
• Activate on objectives developed to support Hilton business goals and key strategic priorities
• Share feedback to operationalize Brand and Enterprise initiatives based on recent on-property experience

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:
• Four (4) years of hospitality-related experience
• Two (2) years of hotel property experience with one or more Hilton brands
• Two (2) years of hotel-related managerial experience
• Able to work in Memphis on a weekly basis as required

It would be useful if you have:
• Education: BA/BS Bachelor’s Degree
• Spanish language proficiency
• Experience with Salesforce application
• Proficiency in Microsoft Word, Excel & PowerPoint

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, *** or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, ****** orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.