Manager | Medical Administration

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Company Description

The mission to nurture health and protect priceless lives is the core of the genesis of SRV Hospitals. Started in 2015 with the launch of SRV Hospitals in Mumbai, SRV’s commitment to good health and concept of valuing life and building a strong base of trust and loyalty has been epitomized by our everyday practices and performance. With 5 hospitals in Mumbai, Nashik, and Bangalore, SRV Hospitals has led landmark changes in the neighborhoods through initiatives which benchmark our clinical excellence, our preventive health program, our clinical protocols with best-in-class outcomes, or patient-centric caregiving.

Role Description

You are responsible for the day-to-day Medical operation of a hospital. To coordinate the actions of all departments and ensure they function as one, hospital administrators must hold a wide set of skills and knowledge:

Responsibility to assist the center head in all the following activities:-

• Directing, administering, and coordinating internal operational activities of the hospital in accordance with the assigned policies, goals, objectives and Polices set by hospital - To look after the day-to-day operations of the hospital and carry out tasks assigned by the Management. General Administration & Operations in all the hospital activities including the maintenance job.

• Responsible for the medically related aspects of the hospital, viz. Consultants, Medical Officers, ICU, Emergency and Medical Record, Bio Medical waste management , Ambulance, Blood Bank .

• Interacting with patients & addressing their requests/ issues and provide the highest quality of safe patient care. -

 Ensuring smooth operations and management of the patient services, systems and administrative needs with end to end closures of all the day to-day medical operational issues in co-ordination with the other services as applicable for the departments

 Maintaining quality control of entire clinical operations right from Patient admission to discharge. i.e Entire Patient Life cycle.

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• Responsible for Medical staff - Taking care of the personnel requirements of the departments with regards to staff selection, development, deployment,- (Roster making for the team and ensuring that staff requirements are met round the clock. ) performance review, absence management, disciplinary and grievance procedures

• Key member for formulation of Internal and External short term/ long term strategic plans to enhance operations.

• Conceptualizing and implementation of regulations to maintain good medical services of the hospital

Ensure proper Implementation of NABH SoPs, Protocols, Adherence to Customer Centricity management SOP and quality assurance.

 Develop and conduct hospital’s internal quality audit program / Quality Calendar and assess improvement initiatives resulting from all Quality Audits –

 Establish and administer policies, develop procedures for quality assurance, patient services, medical treatments, department activities and public relations outreach and ensure they are uniformly understood and followed –

 Conduct, monitor projects for improving in area like quality of service, infection control and patient care.

 Supervise and Coordinating - Committee meetings, Facility Management Rounds, Mock Drills & with external service providers

• Support in Preparing annual budget and ensuring that the budget is not exceeded

• Initiative in cost cutting/ saving in various areas.

• Review contracts and agreements.

• Coordinate and support in organizing corporate camp and other events for marketing activities at the branch.

• Responsible for IT inputs on HMIS and HIS software, user rights and responsibilities etc.

Preparing MIS for the Hospital and submitting to the TOP management / Preparation of various dashboard