Manager| Network Operations | Pune

Description

The Senior Network Operations Team Leader supervises others volume and quality of work relating to the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy, including monitoring network nodes, execution of event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager.

Job Responsibility
• Supports team in delivery of preventive maintenance, PW, acceptance tests and ensures other activities are conducted according to the highest level of operations standards in line with KPIs;
• Effectively supervise the team who deliver the team update Customer Care / Account / Service Managers in line with process and the process of ensuring Customer SLAs delivery, Service Availability, Quality and Continuity Assurance;
• Supervises a team who execute Network Operations including project initiations, system requirements, incident management and cost base management, operational excellence and solving problems through defined policies and precedence;
• Guides team in ensuring the availability, performance and scalability of the network systems to support the achievement of the Network Operations strategy;
• Facilitates and coordinates the consolidation of Service Assurance function for IT and Networks, (incident, problem and change management) for both fixed and mobile;
• Communicates and exchanges logical information in a concise and clear way, provides end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
• Maintains solid relationships with vendors and partners;
• Communicates and exchanges complex information to plan, schedule, implement and test new services, new features and network expansions;
• Demonstrates a good understanding of ensuring actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.