Manager Operation| DCC

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Role Purpose Undertaking independent control & reconciliation activities between GHSS & depositories, Capital Market Exposure monitoring, voucher reconciliation, etc. Ensuring timely resolution of discrepancies with effective coordination with the stakeholders within DCC. Release of clients report as per agreed strict timelines. To undertake accurate and timely regulatory reporting for SEBI/NSDL/RBI. Be a complete back up for Administration unit e.g. Scrip code creations, timely distribution of client messages. Monitor debt limits utilized and granting approvals especially under VRR scheme. Undertaking monthly & half yearly Vault checks as per FIM guidelines and reporting to senior management. Suspense account balancing and confirming the same on Assurenet system. Handling queries related to litigation cases or by third party claimant and accordingly provide the required response. Keep updated with the latest amendments to the market regulations and accordingly ensuring that the processes are amended accordingly. Impact on the Business / Function PA - To ensure accurate capture / authorization of transactions on system and escalation of issues / mismatches appropriately. KA & DM - To ensure all transactions are processed as laid down processes / regulatory guidelines / DIBs and Audit findings / recommendations. To track mismatches (if any) / non standard processes and to highlight the same to the Line Manager to ensure timely completion of the transaction. PA - Accurate checking / authorization of client instructions. KA & DM - Client instructions are checked for completeness and then authorized based on set market practices. Due attention is paid to accuracy / timeliness of completion of transaction within the client's agreed TAT and to ensure no client complaint. PA - Contribute towards cost saving / revenue enhancement initiatives for the business .KA & DM -Drive Self to provide process improvement initiatives thereby focusing on cost saving / revenue enhancement solutions Customers / Stakeholders PA - Ensure Operational Memorandum & Client SLAs are met at all times. Help in review of new Client requirements and help in acceptance if feasible.KA & DM - To monitor desk performance against OM / SLA on an ongoing basis. Support client's customization request on desk by implementing best possible solution. Interest of Client and HSBC should be at the foremost. PA - To maintain relationship with internal sections.KA & DM - By developing and managing internal relationships cordially. Leadership & Teamwork PA - Ensure Back-up duty done for other desks in the section. KA & DM - Learn other officer's desk jobs to ensure self learning and continuous movement of process. PA - Ensure maintaining Staff Productivity and Work Life balance KA & DM - Increased automation of manual processes, process reengineering and design created by section head / process manager. Operational Effectiveness & Control PA - Ensure error-free and efficient operations across all clients as well as adherence to defined DIBS / process notes and diligently following the daily checklist put in place.KA & DM - To follow the tools / triggers to monitor performance as per the defined process notes and checklist on an ongoing basis. No instance to beobserved where any process deviation / exception has taken place that has resulted in negative impact for the client or HSBC. PA - To follow the operational risk indicators, including its identification, assessment, mitigation and control.KA & DM - Help in assessment of operational gaps / inefficiencies which could lead to frauds and lapses. To manage operational risk arising through fraud, unauthorized activities, error, omission, inefficiency, systems failure or from external events. Help in recording and updating on RCA / GORDON operational risk self assessment scores, action plans and reports, which impact the operational risks of the business. PA - Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring..KA & DM - Follow and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal / external auditors and external regulators. Ensure awareness of self for compliance requirements and implementation of Group Compliance Policy. Ensure self awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM Role Context Manager-DCC report to Ass Vice President, DCC in terms of guidance and authority and is guided by him in terms of strategic issues, compliance, etc. However the jobholder should be able to independently interact with senior managers and market participants and is expected to be aware of the changes in the market environment and the regulations governing the trades Requirements Graduate with 2-3 years of experience. Additional Information Useful Link Link to Careers Site: Click You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website