Manager - Operations (healthcare, pharma, digital health platforms)

Job Description: Manager – Operations

Job Title: Manager – Operations

Location: [Insert Location]

Reporting To: Director – Operations / Chief Operating Officer

Experience Required: Minimum 5–7 Years

Educational Qualification: Graduate/Postgraduate in Business Administration or related

field

Industry: HealthTech / Digital Healthcare / Corporate Services

Position Overview:

We are seeking a proactive and detail-oriented Manager – Operations to oversee and

streamline day-to-day back-end functions. This role is integral to ensuring smooth

execution of dispatch operations, administration, employee reimbursements, vendor

coordination, and infrastructure management across all locations. The ideal candidate will

bring proven experience in operations management and a structured approach to workflow

optimization.

Key Responsibilities:

Dispatch & Logistics Management:

- Supervise end-to-end dispatch processes, including coordination with couriers, logistics

partners, and internal stakeholders.

- Ensure accurate, timely, and cost-effective dispatch of all goods/materials.

- Maintain tracking systems and audit trails for all dispatch-related transactions.

Administrative Oversight:

- Manage all administrative activities including vendor contracts, utilities, documentation,

and internal coordination.

- Oversee procurement and inventory of office supplies, medical kits, and essential

consumables.

- Implement standardized procedures for documentation and records management.

Travel Reimbursements & Expense Management:

- Monitor, verify, and process employee travel reimbursements and operational expenses in

adherence to company policy.

- Coordinate with finance and HR to ensure timely disbursements and compliance.

- Maintain logs and generate reports for all reimbursements and expense claims.

Office & Facilities Management:

- Ensure upkeep, functionality, and hygiene of office premises and related infrastructure.

- Coordinate with facility vendors for AMC, repair & maintenance, security, and

housekeeping.

- Conduct regular facility audits and implement improvement initiatives as required.

Operational Support & Process Optimization:

- Collaborate with other departments to enable back-end support for cross-functional

projects.

- Identify and implement process improvement initiatives to enhance operational efficiency.

- Maintain MIS dashboards and present key operational metrics to senior leadership.

Key Requirements:

- 5–7 years of progressive experience in operations/administration roles, preferably in a

healthcare or service-based industry.

- Strong knowledge of logistics, reimbursements, and vendor management.

- Excellent organizational, coordination, and problem-solving abilities.

- Strong interpersonal and communication skills.

- Proficiency in MS Office, Excel, and ERP/CRM platforms.

- Ability to manage multiple priorities in a fast-paced environment with attention to detail.

Remuneration:

Maximum 60K Per Month + ESOP + Travel Reimbursements (if happens)

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:
• Cell phone reimbursement

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus

Work Location: In person