Manager | Prepaid Process |amp| Delivery

  • Category: Delivery Boy Jobs
  • Location: Mumbai, Maharashtra
  • Job Type: Full Time / Part Time
  • Salary: Estimated: $ 17K to 26K
  • Published on: 2025/09/21

Manager - Prepaid Process & Delivery

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Mumbai, Corporate

Job Purpose / Brief

Responsible for DKYC/ EKYC Prepaid Activation

Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.

Job Description/Accountabilities

Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.

Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable

Must Have Technical / Professional Qualifications

Graduate/Post Graduate/ MBA

Years Of Experience

3 years plus experience in various customer service roles


Company Name: Vodafone Idea Limited
Login to Apply

Related jobs

  • Driver Cum Delievery Boy

    Daily Cab Drive Karna. Fare Collect Karna. Out Of Town Drive Karna. More Than 2 Years Experience Compulsory. More info about this Driver Cum Delievery Boy Job: 1. How much salary can I expect for this role? Ans. Pride Enterprises will provide a salar...

    Full Time / Part Time

    $ Estimated: 16K to 30K

    Mumbai, Maharashtra

    2025/09/21


    Apply Now

  • Delivery Boy|girl

    Food Delivery / eCommerce Delivery / Grocery Delivery / Courier Delivery / Medicine Delivery / Personal packet Delivery / Split consignment Delivery / Last mile commuteRequirements:Android Phone (4.4.2 & above)Cycle / Bike (with insurance)A valid...

    Full Time / Part Time

    $ Estimated: 15K to 17K

    Remote

    2025/09/21


    Apply Now

  • Delivery Boy Sillod

    Delivering Items To The Client Safely And Timely, Ensure Customer Satisfaction, Accepting Payments. Should Have : Bike | Licensehttp://callcenterjob.co.in

    Full Time / Part Time

    $ Estimated: 24K to 25K

    Remote

    2025/09/21


    Apply Now