Manager, Retail Services

Develop and implement strategic and operational plans to support the success of the department.

Ensure service delivery is in alignment with the overall direction of Ancillary Services and UNBC.

Ensure qualitative and quantitative metrics are in place to measure progress.

Create operational capacity through successful structures, including effective and efficient systems, policies, and processes.

Lead with commitment to the University brand, values and strategic priorities.

Develop partnerships to support strategic direction.

People Leadership:

Support the success of direct reports.

Develop staff through mentorship, performance evaluations, coaching and empowerment.

Cultivate positive, diverse, and productive work/learning environments.

Lead collaborative and respectful relationships with UNBC stakeholders.

Inspire cultural awareness and inclusivity.

Support conscious change leadership.

Service Excellence:

Ensure reliable, high-quality service to students, faculty, staff and external stakeholders by responding to expressed and unexpressed needs.

Financial and Administrative Leadership:

Ensure appropriate levels of resources are allocated.

Ensure the financial sustainability of the department.

Create and monitor capital management plans.

Lead and support initiatives to generate revenue.

Develop and communicate progress and results as required.

Create and monitor annual department budgets.

Governance:

Identify and act to mitigate risks involved with daily operations.

Comply with University policies, protocols, and practices.

Adhere to University supplier/service agreements, and collective agreement(s).

Foster a culture of safety first.

Qualifications

We’re looking for someone with an undergraduate degree in a relevant field—such as Commerce, Business Administration, or Marketing—combined with at least five years of experience in a dynamic retail environment. Experience in an academic setting would be a strong asset.

We are also seeking the following experience, knowledge, and skills:

Supervisory, managerial, and budgetary experience in a unionized environment;

Strong administrative, analytical, and technical skills for working in multiple enterprise and operational systems;

Excellent communication and interpersonal skills, including customer service, team building, conflict resolution, and creative, collaborative problem-solving skills;

Excellent communication skills;

Working knowledge of relational retail systems: inventory control, point of sale, website and of copy/print management systems;

Successful experience in product development, revenue/profit generation and marketing/sales;

Experience with Argos, Banner, Fast and/or Bookware would be considered an asset;

Understanding of contract language relating to license agreements and supplier/service agreements; and

A vision for best practices in university retail services, and experience in leading digital transformation would be considered an asset