Manager | Retail Store Operations

Job Req ID: 40470
Location: Chennai, IN
Function: Retail
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role


Store Manager



Job Level/ Designation

M1



Function / Department


Postpaid



Location


Chennai



Job Purpose


Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities


Sales

Achieve TNPS & EQ.
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers’ purchase decisions
Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
Ensure and monitor quality of acquisition through the store

RoI

Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate product placement & displays at store


Core Competencies, Knowledge, Experience


Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications


Essential : Graduation - Regular
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management.


Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership