Manager - Technical Support Services

Join NZ's Transmission System Operator; work between the business and ICT!
Lead SME's for the electricity market system, SCADA/EMS and operational tools
Optimise strategic relationships to establish fit-for-purpose technology solutions
Newly created leadership role. Bring relationship management experience to mission-critical applications from the business owner/user perspective.

Transpower's purpose is to empower the energy future for New Zealand - a future that delivers a net-zero carbon economy and a reliable and secure electricity system.

About the team

Our Operations Process and Technology Improvement (OPTI) group supports the Operations division to deliver solutions required to manage the real time power system and prepare for an increasingly electrified future. https://www.transpower.co.nz/system-operator/our-system-operator-role

The group plays an essential role in proactively identifying the critical capabilities, skills, resources, and support needed to meet current and future operational needs. The group is working to optimise planning and investment decisions across key tools and processes (including SCADA applications, market systems, real time systems, and real time asset management technologies) utilised by our control rooms and other areas of Transpower.

The OPTI Technical Support Services Team provides technical support and expertise, collaborating with our Information Services and Technology (IST) Division, to ensure optimal performance and integration of all tools and systems for Operations. The team ensures technology change process is followed, and the impacts to Operations are understood and proactively considered.

The opportunity - a new leadership role

Based ideally in Hamilton (although Wellington may be considered for exceptional candidates), and working closely with the Head of OPTI, you'll support the identification of forward-looking strategies for technical support services in the Operations division. You'll develop and maintain key strategic internal relationships, particularly with IST, and external stakeholder relationships.

You'll lead a team of five experienced SME's, providing technical business subject matter expertise related to tools and systems used in real time operations. You'll oversee systems and processes that define and monitor performance standards, and also support capital works planning in Transpower's grid and system operator roles, including market systems.

This intellectually stimulating and challenging leadership role values your ability to collaborate and influence within a 24/7 operational environment. Your deep understanding of people, processes, and technology impacts (without directly managing IT systems) will drive meaningful change in the electricity sector and Aotearoa New Zealand.

What will you bring?

An experienced, results-driven, and influential leader, you'll "get" technology without needing to own systems or processes. You enjoy operating in the space between business and ICT - driving strategies that optimise technology to enable better business outcomes.

Your outstanding interpersonal skills and ability to ask the right questions will help you deliver truly customer-centric outcomes.

To be considered, your CV and cover letter will demonstrate:

5+ years of knowledge/experience with SCADA in a role of similar scale and criticality
Demonstrated management and leadership experience of technical teams, with the ability to bring others along with initiatives resulting in outstanding outcomes.
In-depth experience managing mission-critical applications from a business owner or user perspective.
Excellent written and verbal communication skills, with the ability to present complex information clearly and tailor messages to the intended audience.
A relevant tertiary qualification or equivalent experience.
Join us at Transpower

Aotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders - every day and long into the future.

With over 28 nationalities, our people provide diverse perspectives, knowledge, and deep and varied experience which they love to share.

We work in the office or on-site for a minimum of three days each week, which helps us build and maintain relationships, support learning, deliver outcomes, and sustain our culture. This approach also offers staff the flexibility they need for both work and personal commitments, with adaptable daily start and finish times.

Health and wellbeing is prioritised with a great range of employee benefits including health and income protection insurance!

Next steps

To take on an exciting new role during a time of accelerating electrification, please review the position description on our careers site and apply with your cover letter and CV without delay.

Role closes 12pm on Monday 28th April; however applications will be reviewed as they are received, and you may be contacted before the close date to arrange an initial informal conversation to facilitate shortlisting.

First interviews are scheduled to take place on the 13th and 14th of May 2025.

Existing eligibility to work in New Zealand is required.