Manager | Vendor Management| Collection
- Category: Telecaller Jobs
- Location: New Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 34K
- Published on: 2025/09/21
• Manage the portfolio performance through a team of Team Leaders & Telecalling Agents
• Monitor & track resource availability and utilization as per forecasted volumes/headcount
• Regular review of all the critical metrics to track the portfolio health and ensure healthy process controls as per defined SOW
• Anticipate resources required in line with the organization’s business goals and objectives
• Setting targets among the team members and coordinating with internal and external stakeholders through structured review mechanism for achieving the targets.
• Ensuring daily dialer callable inventory penetration and completion as per target
• Ensuring all the Dialer metrics are achieved monthly by the team
• Ensuring Vendor meets the SLA target every month
• Ensuring timely audit of vendor processes and documents
• Capacity planning, Hiring, Refreshers for the team Leaders and tele-calling team.
• Manage attrition & retention on the TC resources
• Conduct regular call...
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