Manager, Workforce Management and Capacity Planning

Job Summary

Job Description

What is the opportunity?

As a Workforce Management and Capacity Planning Manager, you will work to develop and manage Work Force planning activities within Transformation and Enterprise Operations (TEO), including capacity management, workforce planning and analytics. You will empower business partners with information and actionable insights, drive continuous improvement, and support our operational strategy. You empower business partners with Data Driven insights to drive operational efficiencies.

What will you do?

Coordinate with various teams within TEO Operations (Finance Shared Services, Cash Services, Payment and Trade Operations).
Work to develop and implement robust data sourcing, integration of data, reporting, and analytics capabilities, leveraging enterprise capabilities and technology where appropriate.
Conduct analyses and synthesize findings to identify improvement opportunities and help teams reach decisions
Develop and improve management reporting capabilities at all levels in Payment and Trade
Coordinate workforce needs across pillars within TEO
Support TEO goals (People/Efficiency/Resiliency) and track progress against targets
Enable process enhancements and automation by integrating data capabilities within business operations
Coordinate Workforce planning activities across TEO to effectively support dynamic resourcing initiatives
Develop Predictive analytic principals within our capacity planning framework.
What do you need to succeed?

Must-have

Strong strategic thinker with outstanding capability for problem solving
A storyteller through Data.
Knowledge and experience with analytical tools, databases and visualization tools (e.g. SAS, SQL, Python, Teradata, Hadoop, Tableau)
Exceptional analytical skills with strong attention to detail
Excellent communication and presentation skills; ability to work collaboratively in a cross-functional environment
Ability to handle fast paced and high risk situations in a dynamic environment.
Nice-to-have

Experience with statistical techniques
Education or experience in data analytics, computer programing or equivalent.
Experience with Operations and Finance
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Job Skills

Business Objectives, Business Processes, Capacity Management, Capacity Planning, Process Changes, Workforce Management (WFM)
Additional Job Details

Address:

120 WESTERN PKY:BEDFORD
City:

BEDFORD
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

TECHNOLOGY AND OPERATIONS
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2025-05-01
Application Deadline:

2025-05-15
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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