manager|insurance operations

COMPANY NAME- XCEEDANCE

TITLE-MANAGER INSURANCE OPERATIONS

EXPERIENCE-6 TO 13 YEARS

LOCATION- GURUGRAM/NOIDA

CTC-13-15 LPA

Responsibilities

· Managing the couple of process/client and planning, scheduling, execution and measuring the process health

· Quest for process improvement

· Ensure that process signoff is available as required

· Plan and execute regular meetings with the client(s)

· Initiate the discussion with client about process growth and future strategy

· Be involved in the Overall Sales Value chain

· Reduce hiring cost

· Reduce bench %

· Maintain high profitability of the process

· Maintain Cross Training index for the processes

· Selection and up skilling of Analyst/Process experts/ AM /Manager to enable them to perform their roles effectively

· Ensure Documentation completeness and adherence to quality norms like ISO, COPC etc.

· Maintain the learning history for process aligned with

· Gain knowledge of the end-to-end process of the Client

· Present the monthly dashboards, error trend presentations and Performance Management reports.

· Ensure that the team meet / exceeds service and quality level as assigned by the Clients

· Coordinating with the client on process related issue and updates

· Optimum utilization of resources to meet productivity

· Interview candidate to ensure quality of hire

· Conducting team reviews, submitting progress reports of the team to the manager, and conducting appraisal

· Identify key people, mentor leaders

· Manage day to day operations of the team, including attendance, attrition, and outages, to minimize customer impact

· Preference – Insurance UK Market experience/ Lloyds of London

. Expertise in operations

. expertise in PROPERTY AND CASUALTY

Qualifications/Qualities

· Graduates or post-graduates

· Decision making & problem solving, Managing seamless operations

· Process Improvement & build team competency

· Demonstrates behaviors consistent with the organization’s values

· Analyzes and synthesizes information/makes decisions based on policies

· Responsible and dedicated to meet the clients’ expectations