Job Description
Exciting opportunity to join our Pediatric Hematology Oncology team located at Nicklaus Children's Hospital! We are seeking a full time Medical Assistant, Monday-Friday. This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction.
DUTIES AND RESPONSIBILITIES:
• Greets patients, in person or on the telephone; answers or refers inquiries.
• Prepares patient’s chart for the health care visit 1-2 days before. Including reviewing/recording past medical history, reason for visit/chief complaint, etc.
• Directs and/or accompanies patients to the examining room.
• Arranges/maintains examining room instruments, supplies, and equipment organized and stocked.
• Records patient examination, treatment, and test results.
• Assists health care providers during examinations.
• Performs full clinical intake/triage during patient’s visit – including recording vital signs, social history, family history, etc. in EMR.
• Performs basic laboratory tests on the premises as needed.
• Responsible for assisting in processing of all specimens in accordance with established protocols.
• Authorizes drug refills as directed, telephones prescriptions to pharmacies.
• Maintains inventory of stock & supplies and advises supervisor to place orders as needed.
• Follows clinic workflow and provides feedback for adjustments to workflow as needed.
• Maintains a safe, secure, and healthy work environment.
• Follows, and enforces standards and procedures; complies with legal regulations.
• Maintains patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Enhances health care practice reputation.
• Performs other related duties as assigned by management.
QUALIFICATIONS:
• Associate's Degree (AA) or equivalent from a two-year college or technical school, OR six months to one year related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• CMA (AAMA) Certified.
• Current Basic Life Support (BLS) Certification.
• Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred.
• Other skills required:
• Phlebotomy and basic laboratory skills.
• Excellent interpersonal skills.
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
• Detail-oriented and highly organized.
• Firm grasp on medical practices, administrative processes, and organizational policies.
• Knowledge of patient care and examination procedures.
• Able to maintain confidentiality at all times.
• Experience working in a pediatric setting strongly preferred
• Bilingual (English/Spanish) preferred
• Knowledge of medical terminology and authorization processes
• Ability to understand and adhere to established policies, procedures, and protocols.
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
