Medical Front Desk Representative|Cumberland

Job Description

Job:

Front Desk

EEOC:

Admin Support

Status:

Non-Exempt

Department:

Front Desk

Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities:
• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, copays due at the time of check-in.
• Ability to multitask
• Schedule patient's follow-up appointment
• Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new, follow-up appointments and adjust existing appointments.
• Respond to voicemails, in a timely manner.
• Maintain schedule templates for multiple doctors.

Required Skills/Abilities:
• Personality and demeanor to deal with the public or distraught patients.
• Basic office skills to perform a variety of clerical duties such as typing and filing.
• Good organizational skills.
• Be empathetic and calm
• Excellent communication, organizational, and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.

Qualifications:
• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be willing to travel if need for business needs.