Meeting and Events Floor Supervisor

Job description
Job description

Salary -Competitive plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

M&E Floor Supervisors lead by example and promote teamwork and quality service through excellent daily communication. They play a key role in providing the finest personalised service for our guests and creating memorable experiences.
• Coordinate and supervise Event Waiters, providing support and assistance when necessary.
• Handle guest queries and resolve any requests or concerns promptly and professionally.
• Deal with last minute requests efficiently.
• Work closely and communicate effectively with other departments to ensure seamless guest experiences.
• Ensure function rooms are set up and well equipped to make both private and corporate event a resounding success.
• Complete time sheets make sure they are signed and correctly recorded.

More about you...
• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.