Meeting Service Delivery Operations Manager

Job Description

Locations: Perth

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We have an excellent opportunity for Meeting Service Delivery Ops Manager to join our amazing office in Perth. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare (ASX: CPU) is the world's largest stock transfer agent and has pioneered much of the securities industry's innovation which has helped our clients build and maintain strong relationships with their investors, employees, and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.

Our client service group is responsible for managing and building our Issuer Service client relationships through the provision of innovative products and services.

A role you will love

Join us as the Meeting Service Delivery Operations Manager, a pivotal leadership position that reports directly to the Regional Meeting Manager. In this dynamic role, you'll collaborate with cross-functional teams, including Issuer Services Registry and Front Office, to fulfill our clients' Meeting and Mailing need.

Your responsibilities include overseeing service delivery for Investor Relations products, ensuring compliance, efficiency, and quality. You will manage the entire process of preparing for and executing company meetings, including document production, system setup, and voting solutions. If you're dedicated to delivering exceptional service and creating memorable experiences for shareholders and stakeholders, this is the perfect opportunity for you!

Some Of Your Key Responsibilities Will Include

Set direction, goals, and performance targets for the team, fostering a service-oriented environment
Manage staff performance and collaborate with the Regional Meeting Manager to set and evaluate SMART goals
Collaborate with teams to ensure effective daily service delivery, meeting client and regulatory requirements
Actively monitor client satisfaction and engage proactively to resolve issues
Maintain a quality control framework to ensure compliance with regulations and internal policies
Drive service improvements and efficiency through innovative processes and risk mitigation strategies
Stay informed on industry trends and incorporate relevant practices into operations
Ensure accurate client billing and effective cost management to meet financial goals
Establish operational standards to meet performance metrics and customer expectations

What will you bring to the role?

You will leverage your extensive knowledge of work processes and procedures to effectively support the team in executing seamless meetings and tabulation events. Your strong understanding of how various teams collaborate will ensure alignment toward achieving overall goals, allowing you to adapt operational procedures to enhance service delivery and meet client expectations.

Other Key Skills Required For The Role Include

Exceptional skills in delivering results that exceed client expectations
Ability to maintain an organized approach and prioritize tasks effectively
Thrives in dynamic environments, demonstrating flexibility and a strong drive for achievement
Maintains professionalism and quality focus while handling tight deadlines
Ability to mentor and develop team members for continuous growth
Skilled in building and managing relationships with diverse stakeholders

Desired Experience

Bachelor’s Degree (B. A.) or equivalent; or extensive relevant experience and/or training; or equivalent combination of education and experience

If this sounds like a role and organisation, you’d love to be part of, apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us