Mega Hiring Work From Home Amaz|N BPO Apply Now| Work From Home

ob detailsAbout company

0 - 5 Years

1 Vacancy

Kolkata, Hyderabad/Secunderabad, Pune

₹ 2,25,000 - 7,00,000 P.A

Must have key skills

bpo*

Other key skills

rbschat processinternational bpoamerican expresswipro bpocustomer serviceteleperformancehclbritish telecomfisbtfresherbritish airwaysexlbackendnon voicework from homebarclaysback officeitesamazoncventchatwfh

Job description

What you’ll do

Opportunity to work for World's Biggest Ecommerce Company

Graduates and Undergraduates (Drop Outs Also)

Apply Now!!!

Roles and Responsibilities

Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.

• Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.

• Develop a team of 20 25 associates. Responsible for the overall direction, co-ordination, motivation and evaluation of the team.

• Carry out supervisory responsibilities in accordance with Amazon policies and procedures.

• Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; Coaching, rewarding and disciplining employees; resolving conflicts and managing risks for Amazon.

• The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

• Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures.

• Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long range goals.

• Basic project development, management and implementation at the site and network level