Member Service Assistant - Part Time

Full job description
Position Summary

Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.


Job Duties/Essential Functions

Conducts hourly building safety and security checks including walking the building and perimeter
Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
Fills out reports and shows results to the duty manager
Attends warehouse safety meetings
Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
Verifies membership card, offers cart (removing rubbish if necessary) to all members
Keeps entrance/exit area clean.
Clicks a handheld counter to members entering and exiting the warehouse
Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
Monitors building access and reports arrival of armoured transport vehicle to duty manager
Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
Greets exiting member
Checks accuracy and validity of member’s receipts and compares to merchandise
Arranges speedy assistance for any member correction or concern
Defaces receipt with hole puncher
Provides and arranges prompt and courteous member service
Directs members to product and service locations
Enlists assistance for loading, shopping, etc.
Dries off wet carts
Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
Drives building perimeter for security checks
Watches closing managers leave
Reports suspicious activity to duty manger and calls policy if necessary.

Ability to operate vehicles, equipment or machinery

Counter, personal vehicle, trolley

Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training: High School Certificate or higher

Licenses/Certifications: Current drivers licence

Experience/Skills: Customer service, sales, loss prevention/security or comparable experience, data entry and data management