Mental Health Services Administration Support Officer

Opportunity to utilise and develop your high-level administrative skills to support the delivery and management of North Western Melbourne PHN's Mental Health Services
Part-Time (0.8 FTE, 30.4 hrs per week), Maximum Term role until 13 March 2026
Base Salary starting from $55,700 (Pro-rata) + superannuation + eligibility for salary packaging
Generous NFP salary packaging options up to $18,550
Docklands office location with option to work some days at home
The Mental Health Services Administration Support Officer will provide high quality administrative support to the intake and assessment functions of the CAREinMIND™ program, referral and access teams as directed by the Leads for Mental Health Service commissioning and Mental Health Access. The Mental Health Services Administration Support Officer will have the ability to multitask and apply strong administration skills in a busy team environment. As this is a customer-facing role, the Mental Health Administration Support Officer will also have a professional and proactive approach to the delivery of professional services and support a wide range of internal and external stakeholders.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

What are PHNs?

PHNs have been established with two key objectives:

increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
improving coordination of care to ensure people receive the right care in the right place, at the right time
A typical week may include:

Manage incoming and outgoing calls, correspondence and enquiries in line with agreed protocols
Add and maintain data, including referral and provider information, to organisational data systems always paying attention to data privacy and security
Contribute to Information and Knowledge Management activities in collaboration with the Senior Administration Support Officer and lead any other tasks and ad hoc duties that may be required to support service needs
Prioritise and complete program administration duties within the scope of the role with attention to detail and quality
We are looking for someone who has:

Demonstrated excellent administration skills with ability to prioritise, meet deadlines, work well under pressure and maintain a customer service focus
Relevant qualifications or experience in administration (experience working in a medical or allied health practice is preferred)
Are committed to maintaining confidentiality regarding client, referrer and provider details.
Are proficient in using common software e.g. Microsoft Office including outlook, word and excel
Have experience working collaboratively as part of a team in a busy and dynamic environment
What's in it for you?

A friendly and supportive professional environment
Career progression opportunities
Great work-life balance (Hybrid options to work from home and in office)
Other Benefits:

Up to 6 days of paid leave a year for cultural celebrations, family events, or your birthday
Additional paid leave at Christmas/NY
Can apply for additional purchased leave (48/52)
Fun social club and health and wellbeing activities
The successful candidate will be required to undertake a National Police Check and VIC Working with Children Check.

NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants fro