MIS Analyst

Navi has been founded by Sachin Bansal and Ankit Agarwal in 2018, Navi has been envisioned as a tech-first and customer-centric organization in the BFSI space providing hyper-growth opportunities to exceptional talent. At Navi, our high-performance culture is based on open communication, cultivating entrepreneurial mindsets, and being biased toward action and impact.

What would your role at Navi look like?
• Publishing periodic reports for the CX and Collections Team.
• Gather and collect data to provide actionable insights to the respective stakeholders.
• Monitor critical KPIs on real-time basis and highlight any deviation to alert the functional teams.
• Collaborate with the Customer Experience and Collections team to improve productivity and business metrics.
• Define baselines for the parameters of the control tower.
• Work effectively and systematically as a part of a dynamic team with adherence to timelines.
• Critical thinker with having data-driven approach.

What is the future scope of joining Navi?

Navi’s future, and hence your future, is boundless. We want to start by reimagining the BFSI industry to a tech-forward, customer-centric sector. For your personal future, at NAVI, the impact and dedication you bring forth with your work is what matters the most. If you show enthusiasm and dedication, promotions, team jumps and vertical changes are all easily within your reach, as is exponential career growth.

What are some of the good to have skills for this role?
• Proficiency in Excel is a must to have.
• Ability to analyze and work with data – Data Driven.
• Ability to collaborate across functional teams.
• Stakeholder Management.
• Good to have Workforce Management Knowledge.

Who will be my key stakeholders?
• Our customers come first. They will be your priority, always.
• Your team members will be passionate, responsible, outspoken, and innovative.
• Your managers will be there to guide you through any problems you may face.
• They will show you the way, but you will have to walk to the path
• Your leaders will live and breathe to ensure that Navi runs smoothly.
• Your customers are happy, and every employee working in Navi grows as a professional